Refund policy

We offer a 14 day refund policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To initiate a return, you can contact us at support@rheddi.com. If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned without prior return authorization will not be accepted.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and correct it.

Exchanges

The quickest way to get what you want is to return the item you have, and once the return is accepted, place a separate purchase for the new item.

Refunds

We will notify you as soon as we receive and inspect your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also take time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@rheddi.com